Privacy Policy – Station Chêne Rouge

Station Chêne Rouge, a country club located in the hills above North Hatley in the Eastern Townships, is committed to protecting the privacy of your personal information. This policy describes how we collect, use, and protect your information, in accordance with the Act respecting the protection of personal information in the private sector (Quebec) and the Personal Information Protection and Electronic Documents Act (federal).

This policy uses inclusive language and is intended for all of our customers, without exception.

Personal information we collect:
Personal informationis any information that can be used to identify you: your name, address, email address, and phone number.

We collect your personal information in the following situations:

Online booking:
Your first name, last name, address, email address, and phone number. Your credit card number is processed directly by our payment partner, Mews. Station Chêne Rouge does not collect or store your credit card information. Mews uses servers located outside of Canada to store certain data.

Newsletter:
Please provide your first name, last name, email address, and city. You can unsubscribe at any time using the link included in every email. Your information will be deleted upon request.

Browsing the website:
Our website does not require registration or a password. While you are browsing, certain technical data may be collected automatically, including your IP address, the date and time of your visit, your browser, your operating system, the pages you view, and the duration of your visit.

Cookies:
We use cookiesto track website statistics and save your preferences. Cookies are small files stored on your computer by your browser.

You can disable cookies in your browser settings: https://support.google.com/accounts/answer/61416?hl=fr

You can also turn off targeted ads through Google's Ads Preferences Manager. Ads will still appear, but they will no longer be based on your interests.

Use of Your Information:
We use your personal information solely for the following purposes:

To communicate with you regarding your reservation or inquiry. To send you information about our services, promotions, and new offerings (with your consent). To process payments and handle billing. To track website statistics and improve our offerings. To run targeted advertising campaigns. To provide you with online support.

No information is sold, disclosed, or shared with third parties, unless required by law or with your consent.

Analytics and advertising tools:
Google Analytics We use Google Analytics to obtain statistics on website traffic and browsing habits. Google Analytics uses cookies to collect anonymous data without personally identifying you.

Google Ads and Facebook Ads We use Google Ads and Facebook Ads to promote our services and display targeted ads based on your interests, browsing history, and demographic information.

Information Sharing:
Your informationis confidential. It is shared only with our employees and technology partners as necessary for them to perform their duties. Our partners are located in Canada and may also be located abroad, including in the United States. By using our site, you consent to these cross-border transfers.

We ensure that our partners use security measures that are at least as rigorous as our own.

Our technology partners:

Communication services: Google.
Advertising services: Google Ads, Facebook Ads.
Cloud storage: Google.
Web hosting: Walter Interactive.
Reservation management: Mews, SiteMinder. Customer communication: Akia.

Your rights:
You have the following rights regarding your personal information:

Right of access:
You can request information about what personal data we hold about you and obtain a free copy of it.

Right to data portability:
You can request your data in a structured, machine-readable format.

Right to rectification:
You can have inaccurate or incomplete information corrected or deleted.

Right to withdraw consent:
You may withdraw your consent to the processing of your information at any time. Withdrawing your consent may limit our ability to provide you with certain services.

Right to opt out:
You can request to stop receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please send your request along with your full contact information to [email protected].

We will process your request within a reasonable time.

Data Retention and Destruction:
We retain your information for as long as necessary to provide our services, resolve disputes, and comply with our legal obligations. Your data is deleted when it is no longer needed or at your request, and is securely destroyed.

External links:
Our website may contain links to websites operated by third parties. Station Chêne Rouge has no control over these websites. The protection of your information on these websites is subject to their own privacy policies.

Complaints:
If you have a complaint regarding the application of this policy, please submit it in writing to [email protected].

Your complaint will be handled in accordance with applicable law.

Changes to this policy:
We reserve the right to modify this policy at any time. We encourage you to review it regularly.

Privacy Officer:
Christian Lefebvre, President [email protected]

Last updated: April 2026

Frequently Asked Questions — Privacy