Policies and Terms – Station Chêne Rouge

Here are the policies and terms that apply to your stay at the Station Chêne Rouge country club, located in the hills above North Hatley in the Eastern Townships. We want everything to be clear before you book—no surprises.

Resort Fee — $20 per day:
A resort feeof $20 per dayis added to all reservations. This fee covers all services and amenities included in your stay: Firewood for outdoor fires and wood-burning stoves. Nespresso coffee. Water. 24-hour access to the clubhouse (fully equipped kitchen, lounge, board games). High-speed wired Wi-Fi in the clubhouse. Four BBQ experiences (charcoal, propane, Brazilian grill, maple wood fire pit). Fresh herbs from the garden (seasonal). Six showers with hot water on heated floors. Heated saltwater pool (seasonal). Parking. 4 km of marked trails. Washer and dryer.

The accommodation fee is charged per day, regardless of the length of your stay, and is automatically added to your reservation.

Choose your booking rate:
Station Chêne Rouge offers several rates tailored to your flexibility level. Choose the one that best suits your needs.

100% Risk-Free Rate: The Risk-Free Rate lets you book with confidence and makes changes at no extra cost.

Free changes up to 48 hours before arrival — change your dates at no extra charge, subject to availability. We’ll do our best to find you similar accommodations, though we can’t guarantee a specific unit.

Cancellation:
– 15 days or more before arrival: 50% of the total payment retained, balance refunded.
– 14 days or less before arrival: no refund.
– Less than 48 hours before arrival: no refund or changes.

Standard Rate:
The StandardRate is for those who are certain of their dates and want to lock in their price. The total amount is charged at the time of booking.

Cancellation or modification:
– 15 days or more before arrival: 50% of the total payment retained; balance refunded. Reservation changes allowed (100$ fee).
– Between 14 and 8 days before arrival: no refund. Reservation changes allowed (100$ fee).
– Less than 7 days before arrival: no refund or changes.

This policy also applies in the event of a no-show on the day of arrival.

Non-Refundable Rate:
The Non-Refundable Rate offers a discounted price in exchange for a firm reservation. The total amount is charged at the time of booking and is non-refundable in the event of cancellation or modification, for any reason whatsoever, including environmental conditions or situations beyond our control, except in the event of a suspension of operations imposed by a government authority, in which case an equivalent non-refundable travel credit will be issued.

Promotional Rate:
The Promotional Rate offers a reduced price in exchange for a firm reservation. The total amount is charged at the time of booking and is non-refundable in the event of cancellation or modification, for any reason whatsoever, including environmental conditions or situations beyond our control, except in the event of a suspension of operations imposed by a government authority, in which case an equivalent non-refundable travel credit will be issued.

Reservation Change — $100:
If you need to reschedule your stay, you can change yourreservation for a fee of $100, subject to the terms of your rate plan.

Rescheduling is subject to availability and approval by Station Chêne Rouge. Only one rescheduling is permitted per reservation. The new date must be selected within a reasonable timeframe. Rates may vary by season—a price adjustment may apply. All rescheduling requests must be sent by email to [email protected].

General Terms and Conditions for Changes:
Any changes to a reservation are subject to the terms and conditions of the rate selected at the time of booking. Changes are subject to availability and do not guarantee a specific room assignment. All requests for changes must be sent by email to [email protected].

We cannot guarantee a specific unit within the reserved accommodation category. Assignments are made based on availability.

Additional guests: A fee of $50 per stay applies for each additional guest aged 3 and older. This fee includes one floor mattress per guest.

The maximum number of guests per accommodation is listed in each unit’s description. Fees for additional guests are payable at check-in. This policy applies to all reservations, including those made through partner platforms.

Additional parking:
Each accommodation includes one parking space. A second space is available for $10 per night, payable at check-in.

Pets: Pets are welcome at Station Chêne Rouge at no extra charge. There is a limit of two pets per reservation (one medium or large dog, or two small dogs or cats per unit). Please let us know about your pets when you make your reservation.

Pets must be kept on a leash at all times on the premises. They are not allowed in the clubhouse restrooms or showers, or in the pool area. Please clean up after your pet immediately and keep your accommodations clean. We recommend bringing a cushion, blanket, or crate for your pet’s comfort.

Firewood:
Firewood is included in your stay, both for outdoor campfires and for indoor wood-burning stoves (Le Massawippi Mini Cabin #11, Triangles #30, Carrés #40, Pods #50).

Bringing wood from outside is prohibited. This rule protects our forest from insects and diseases carried by untreated wood.

Quiet hours:
We ask that you keep noise to a minimum between 9 p.m. and 8 a.m. Station Chêne Rouge is a quiet environment—we count on your cooperation to keep it that way.

Promotions:
When multiple promotions are in effect, only one may be applied per reservation. Promotions cannot be combined with each other or with member rates. Other terms and conditions may apply.

Environmental Conditions: Station Chêne Rouge offers an experience surrounded by nature, in the mountains and forests. We assume no liability for early departures, cancellations, or changes to reservations due to circumstances beyond our control, including weather conditions, road conditions, the presence of wildlife, natural disasters, or any other unforeseeable events.

Check the weather forecast before you arrive and bring the appropriate gear.

Insurance and damage:
You are responsible for your personal belongings during your stay. If you notice any issues upon arrival, please report them to our team immediately.

Station Chêne Rouge reserves the right to charge for any damage found after your stay. In the event of an injury, contact your insurance company. Station Chêne Rouge cannot be held liable for any injuries sustained during your activities.

Station Chêne Rouge Terms and Conditions:
In the event of an unforeseen incident or natural disaster, Station Chêne Rouge will do everything possible to relocate you to equivalent accommodations on the premises. If this is not possible, we will help you find a comparable property in the area. Station Chêne Rouge cannot be held liable for the consequences of such events.

No refunds will be issued in the event of a power outage, internet outage, water shortage, or septic tank issue. Our accommodations are not equipped with generators.

The pool requires regular maintenance, including water changes. The water temperature may vary.

Photos and content:
We encourage you to share your photos and experiences on social media. When you use the hashtags #stationchenerouge or #glampsource, or tag @stationchenerouge or @glampsource, you authorize us to repost your content for promotional purposes on our social media channels. You retain all copyright to your content—we promise to ask for your consent for any commercial use beyond social media.

The use of photos, videos, or content captured on the Station Chêne Rouge property for commercial purposes is prohibited without prior authorization. This includes, but is not limited to, professional photo shoots, film shoots, and commercial influencer content. For any requests regarding commercial use, please contact us at [email protected].

Station Chêne Rouge protects the integrity of its brand, property, and image. Any unauthorized use for commercial purposes may result in legal action.

Contact:
For any questions or requests for changes: [email protected] or 873-878-2433.

Frequently Asked Questions — Policies and Terms: